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PRIVACY POLICY

PRIVACY POLICY

Last Updated: February 21, 2026

At BROWS BY CHER, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and handle your information when you visit our website, book our services, or interact with us via SMS.

1. INFORMATION WE COLLECT
We collect personal information that you voluntarily provide to us when you book an appointment, sign up for our newsletter, or contact us. This may include:

  • Name and contact information (email address, phone number).

  • Appointment history and treatment notes.

  • Payment information (processed securely through our third-party payment processors).
     

2. SMS OPT-IN & MESSAGING DETAILS
By providing your phone number and opting in through our website forms, you consent to receive SMS messages from BROWS BY CHER.

  • Message Types: These include service-related notifications (appointment reminders, aftercare instructions, and support) and promotional marketing (special offers or new services).

  • Frequency: Message frequency varies based on your interaction with us.

  • Opt-Out: You can cancel the SMS service at any time. Just text STOP to our number. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed.

  • Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.

  • Rates: Message and data rates may apply for any messages sent to you from us and to us from you.
     

3. MOBILE INFORMATION SHARING STATEMENT
BROWS BY CHER values your privacy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. COOKIES AND TRACKING PRACTICES
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

5. DATA SECURITY AND HANDLING
The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information. We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, such as to provide you with services and to comply with our legal obligations.

6. USER RIGHTS
Depending on your location, you may have the following rights regarding your data:

  • The right to access, update, or delete the information we have on you.

  • The right of rectification (to have your information corrected if it is inaccurate).

  • The right to object to our processing of your personal data.

7. CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
BROWS BY CHER 159 Parkdale Ave, Ottawa, ON K1Y 4Y3

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